It is not easy to be daycare provider especially when must deal with angry daycare parent. Wise and proper act will be needed to face such situation. The key is stay in open minded version. When you are being able to handle your anger and showing patience with empathy then you will be okay. Let the parent see your sincere and empathy so that they can understand that you are already acknowledge their concern and situation.
Choose proper place to communicate
What you need to do is choosing the right place to communicate. You can ask them to come to your office. This kind of place is perfect since it can provide privacy for your need. Be sure that you will never let parent showing their anger or debate with you in front of the children, staff or even other parent. It may showing that you are not professional enough and it may makes you lose your daycare children.
Choose proper behavior
Be sure that you can keep the eye contact. Let the angry daycare parent showing their concern at first. Just listen at them and do not interrupt before they are finish. Any interruption will make them more angry and think that you are not fully aware of their concern.
Acknowledge the problem
The best way to make parent assure that you are understand about the issue is acknowledge the problem. Rephrase what parent has said that stated the main problem.
Parent is coming to get solution from you as daycare provider. That is why you better trying to start from explaining the situation that makes the problem happen. Involve the caregiver if possible so that the problem situation can be clear enough. After that, seek for the best solution for all.
State your apologize
Do not hesitate to apologize. State your apologize and reassure that you and your staff will put their children as the best interest. Do not forget to thank you for parent time to come.
Take a note of the meeting
Make a documentation based on your meeting with daycare parent. It is even better if you can take a detail note such as write down the date, time and summary and of the meeting.
Sometimes you also need to be firm especially if the anger do not have strong basic. However, you still need to showing your respect toward daycare parent. Besides that, be and open minded daycare provider for all the possible solution.